I’m your expert for Service Management and ServiceNow

I offer you the Service Management / ServiceNow complete package – from the initial Service Management Consulting, to the planning, design, implementation and optimization in the Enterprise Service Management Platform ServiceNow.

Service Management

You work in an IT, HR, Customer Service, Facilities or Security department or company and want to put your customer at the center? You want to offer your customers an exceptional service experience? You want to reduce the number of unplanned outages and the actual duration for troubleshooting? You want to offer your customers more transparency about their services?

Then I can competently assist you and show you solutions.

As a certified ITIL4 Managing Professional, I can show you ways to take your service quality to a complete new level by introducing or improving ITIL practices. I offer you advice and coaching so you can easily reach your targets.


With ServiceNow you make your work more efficient and bring your Service Management processes into an easy-to-use, growing and expandable platform.

With more than 10 years of ServiceNow experience, I help you as a ServiceNow architect, consultant and developer to implement your processes and to ensure the adherence to the ServiceNow Best Practice, so that you will have years of enjoyment with your ServiceNow instances – without upgrade or performance problems. In addition to creating concepts, I can of course also support you in mapping and developing your processes and apps in the ServiceNow – and if you already have a ServiceNow instance, where it does not run so “smoothly”, I’ll find the options with you to tackle problems.

Project Management

To make your Service Management or ServiceNow projects a success, I can assist you as a Prince2 Foundation certified project management consultant and bring in many years of experience.

Are you interested? Then you should contact me directly today – by phone +49 159 01465010 / +34 618 675 193 or by mail@michael-bankwitz.com