May 2022

I was born in 1990, have a diploma in engineering and have over 10 years of ServiceNow implementation and consulting experience in various roles as a developer, consultant and architect with a focus on ITSM, CSM, CMDB, Service Portal, Domain Separation, customized app development and platform.

My clients have been from various business sectors such as banks, insurance companies, manufacturers of cars, optics, semiconductors, IT service providers and many more.

A detailed overview can be found in my project history.

I started my career at GLOBALFOUNDRIES in 2009, where I got to know SerivceNow as a user and administrator. I have been working in the consulting business since 2012. First at solid-serVision GmbH, a small start-up in the ServiceNow consulting environment, then at Accenture and finally 5 years as a freelancer before I joined the iTSM Group in 2024.

In addition to my ServiceNow experience, I have process consulting knowledge (ITIL4 Managing Professional) and basic project management skills (Professional Scrum Master II, Prince2 Foundation).


  • ServiceNow Suite Certification – CSM Professional
  • ServiceNow Suite Certification – ITSM Professional
  • ServiceNow Certified Implementation Specialist – Customer Service Management
  • ServiceNow Certified Implementation Specialist – Discovery
  • ServiceNow Certified Implementation Specialist – Hardware Asset Management
  • ServiceNow Certified Implementation Specialist – IT Service Management
  • ServiceNow Certified Implementation Specialist – Project Portfolio Management
  • ServiceNow Certified Implementation Specialist – Service Provider
  • ServiceNow Certified Application Developer
  • ServiceNow Certified System Administrator
  • ITIL4 Managing Professional Transition
  • ITIL® v3 Expert (2013)  – Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, Managing across the Lifecycle (MALC)
  • Professional Scrum Master II
  • Prince2 Foundation


iTSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Michael Bankwitz
Am Fort Gonsenheim 106
55122 Mainz

+49 15901465010
+34 618 675 193