About me

I am a ServiceNow Certified Technical Architect (CTA) with more than 14 years of experience in complex enterprise environments. My focus is on platform architecture, custom solutions, enterprise integrations, and ServiceNow delivery across self-hosted, on-premise, and cloud-based environments.

My profile combines architecture, lead development, and hands-on implementation. I design scalable and maintainable technical solutions and work across areas such as platform architecture, ITOM, CMDB, CSDM, CSM, Service Catalog, workflow automation, upgrade architecture, and clone architecture.

I have worked with clients from a broad range of industries, including banking, insurance, automotive, optics, semiconductors, manufacturing, and IT services.

A more detailed overview of my professional background can be found in my project history.

I started my career at GLOBALFOUNDRIES in 2009, where I gained my first hands-on exposure to ServiceNow in an ITSM environment. Since 2012, I have worked in ServiceNow consulting, architecture, and development roles — first at solid-serVision.com GmbH, later at Accenture, then as an independent ServiceNow architect and developer, followed by a Solution Architect role at iTSM Group, and currently in platform architecture at Schwarz Digits.

In recent years, my work has increasingly focused on technically demanding ServiceNow environments, including self-hosted and on-premise capabilities, custom applications, cross-instance trust models, enterprise integrations, upgrade and clone automation, and platform-level solution design.

Core Expertise

  • Platform Architecture
  • Self-Hosted / On-Premise / Cloud ServiceNow
  • Custom Applications
  • Enterprise Integrations
  • ITOM / CMDB / CSDM
  • CSM & Service Catalog
  • Workflow Automation
  • Upgrade & Clone Architecture

Certificates

  • ServiceNow Certified Technical Architect (CTA)
  • ServiceNow Suite Certification – ITSM Professional
  • ServiceNow Suite Certification – CSM Professional
  • ServiceNow Certified Implementation Specialist – Data Foundation
  • ServiceNow Certified Implementation Specialist – Customer Service Management
  • ServiceNow Certified Implementation Specialist – Hardware Asset Management
  • ServiceNow Certified Implementation Specialist – IT Service Management
  • ServiceNow Certified Implementation Specialist – Strategic Portfolio Management
  • ServiceNow Certified Implementation Specialist – Service Provider
  • ServiceNow Certified Implementation Specialist – Discovery
  • ServiceNow Certified Application Developer
  • ServiceNow Certified System Administrator
  • ITIL 4 Managing Professional
  • ITIL® v3 Expert
  • Professional Scrum Master II
  • PRINCE2 Foundation

Languages

  • German — Native
  • English — Full professional proficiency
  • Spanish — B1
  • Italian — A1

Employer

Schwarz Digits KG
Am Campus 1
74177 Bad Friedrichshall
Germany

Contact

Michael Bankwitz
Mainz
Germany

+49 159 01465010
mail@michael-bankwitz.com
LinkedIn Profile
michael-bankwitz.com