Below is a chronological list of my active or already completed projects:
| Period & Industry | Activity |
|---|---|
| since 2015 Optics / Semiconductor Team Lead, Solution Architect | ServiceNow consulting, implementation and support at the internal IT and the customer service for these topics: – Demand and Project Management – IT Service Management processes (Incident, Problem, Change, Knowledge) – ITOM / CMDB – Integrations (MID Server, REST) – Customer Service Management (CSM) – Service Portal |
| since 2014 Optics / IT Team Lead, Solution Architect, Developer | ServiceNow consulting, implementation and support at the IT department for these topics: – Transfer the organization from Full-Outsourcing to a Multi Provider Sourcing (Contract Management, Interfaces) – User Daten Management – IT Service Management processes – Performance Analytics – Development of customer specific applications – Service Portal – Integrations / automatisation – HR Service Management – Demand and Project Management |
| since 2013 IT Service Provider Solution Architect | ServiceNow consulting, implementation and support for these topics: – ITOM / CMDB – Domain Separation – Service Catalog – Customer Service Management – Development of customer specific applications – Service Portals – Integrations (REST, MID Server) |
| 2018 – 2019 Textile, footwear Consultant, Developer | ServiceNow consulting, implementation and support for these topics: – Human Resources – Finance – Service Portal – Universal Requests – Interfaces – Workflows |
| 2018 – 2019 Health care supplies and services Consultant | ServiceNow consulting, implementation and support for these topics: – Self Service Portal – ITSM processes (Service Catalog, CMDB, Incident) – Interfaces – Workflows – Cost allocation |
| 2013 – 2018 Bottler Consultant | ServiceNow consulting, implementation and support for these topics: – Demand and Project Management – ITSM processes (Incident, Change, Knowledge, Service Catalog, CMDB, … ) – Interfaces – Workflows – Self Service Portal |
| 2014 – 2015 Car manufacturer Consultant | ServiceNow consulting, implementation and support for these topics: – Self Service Portal – CMDB – Service Catalog Management for IT- and Non-IT-Services – Integrations / Automatisation |
| 2014 Information Technology Consultant | ServiceNow consulting, implementation and support for these topics: – Customer Service Management – Domain Separation – Incident Management |
| 2012 – 2014 Glass manufacturer Consultant | ServiceNow consulting, implementation and support for these topics: – IT Service Management processes – CMDB – Self Service Portal – Integrations |
| 2013 – 2014 Banks and Insurances Consultant | ServiceNow development for these topics: – Domain Seperation – IT Service Management – Integrations |
| 2013 Banks and Insurances Consultant | ServiceNow implementation and 2nd level support for these topics: – group, role and access management – Change Management – Workflows / Automatisation |