Architecture & Delivery Experience
Below is a selected overview of my professional experience in ServiceNow-related architecture, development, and technical delivery roles.
The focus is on role, technical scope, and platform responsibilities rather than a complete list of every individual customer engagement.
Schwarz Digits
Senior Professional ServiceNow | Platform Architecture & On-Premise
Since 03/2025 | Mainz, Germany | Hybrid
Lead development and architecture for self-hosted and on-premise ServiceNow platform capabilities in a complex enterprise environment.
- Architecture for customer support instances comparable to Now Support
- Automated upgrade and clone capabilities
- Data preservers, exclusion logic, and cleanup automation
- KMF-based key exchange
- Trust and privileged access patterns across instances
- Maint user automation
- VPE / PASETO-based script execution
iTSM Group
ServiceNow Solution Architect | Technical Architecture, Custom Solutions & Lead Development
01/2024 – 02/2025 | Mainz, Germany | Remote
Technical architecture and implementation in self-hosted and enterprise ServiceNow environments with a strong focus on custom platform capabilities.
- Highly customised service catalog solutions
- Catalog import capabilities
- PDF generation
- Save / resume functionality for large catalog items
- Technical architecture across CSM and ITOM workstreams
- CSDM advisory
- VMware vSphere integration into the CMDB
Independent
Independent ServiceNow Architect & Developer
06/2018 – 12/2023 | Europe | Remote
Architecture, development, and implementation across long-term ServiceNow engagements in enterprise and public-sector environments.
- Custom applications
- Service portals
- Enterprise integrations
- Workflow automation
- Customer-specific platform capabilities
- Technical solution design for complex delivery environments
solid-serVision.com GmbH / Accenture
ServiceNow Solution Architect | Development & Technical Delivery
10/2012 – 06/2018 | Dresden, Germany | Hybrid
Built deep implementation experience across ServiceNow consulting, development, and technical delivery in complex customer engagements.
- Service Catalog
- CMDB
- Integrations and interfaces
- Workflow design and automation
- Service Portal
- Customer-specific applications
- Technical delivery in larger enterprise structures
- Support and mentoring of junior colleagues
GLOBALFOUNDRIES
BA Student, Information Technology
10/2009 – 09/2012 | Dresden, Germany | On-site
Started in enterprise service management and gained first hands-on exposure to ServiceNow in an ITSM team.
- Reporting and dashboarding concepts
- Operational support in the ITSM environment
- Monitor-based ticket overview for help desk operations