Below is a chronological list of my active or already completed projects:

Period & IndustryActivity
since 2015
Optics / Semiconductor

Team Lead, Solution Architect
ServiceNow consulting, implementation and support at the internal IT and the customer service for these topics:
– Demand and Project Management
– IT Service Management processes (Incident, Problem, Change, Knowledge)
– ITOM / CMDB
– Integrations (MID Server, REST)
– Customer Service Management (CSM)
– Service Portal
since 2014
Optics / IT

Team Lead, Solution Architect, Developer
ServiceNow consulting, implementation and support at the IT department for these topics:
– Transfer the organization from Full-Outsourcing to a Multi Provider Sourcing (Contract Management, Interfaces)
– User Daten Management
– IT Service Management processes
– Performance Analytics
– Development of customer specific applications
– Service Portal
– Integrations / automatisation
– HR Service Management
– Demand and Project Management
since 2013
IT Service Provider

Solution Architect
ServiceNow consulting, implementation and support for these topics:
– ITOM / CMDB
– Domain Separation
– Service Catalog
– Customer Service Management
– Development of customer specific applications
– Service Portals
– Integrations (REST, MID Server)
2018 – 2019
Textile, footwear

Consultant, Developer
ServiceNow consulting, implementation and support for these topics:
– Human Resources
– Finance
– Service Portal
– Universal Requests
– Interfaces
– Workflows
2018 – 2019
Health care supplies and services

Consultant
ServiceNow consulting, implementation and support for these topics:
– Self Service Portal
– ITSM processes (Service Catalog, CMDB, Incident)
– Interfaces
– Workflows
– Cost allocation
2013 – 2018
Bottler

Consultant
ServiceNow consulting, implementation and support for these topics:
– Demand and Project Management
– ITSM processes (Incident, Change, Knowledge, Service Catalog, CMDB, … )
– Interfaces
– Workflows
– Self Service Portal
2014 – 2015
Car manufacturer

Consultant
ServiceNow consulting, implementation and support for these topics:
– Self Service Portal
– CMDB
– Service Catalog Management for IT- and Non-IT-Services
– Integrations / Automatisation
2014
Information Technology

Consultant
ServiceNow consulting, implementation and support for these topics:
– Customer Service Management
– Domain Separation
– Incident Management
2012 – 2014
Glass manufacturer

Consultant
ServiceNow consulting, implementation and support for these topics:
– IT Service Management processes
– CMDB
– Self Service Portal
– Integrations
2013 – 2014
Banks and Insurances

Consultant
ServiceNow development for these topics:
– Domain Seperation
– IT Service Management
– Integrations
2013
Banks and Insurances

Consultant
ServiceNow implementation and 2nd level support for these topics:
– group, role and access management
– Change Management
– Workflows / Automatisation