UPDATE 2019-12-27: I successful passed Micro Certifications for Virtual Agent and Agent Intelligence, see updated About me page.
![](https://www.michael-bankwitz.com/wp-content/uploads/2019/02/CoA-Agent-Intelligence-1-1024x580.png)
I’ve used the beautiful weather on my balcony to learn something about ServiceNow Virtual Agent and ServiceNow Agent Intelligence. If I receive the voucher for micro certification, I will do it.
![](https://www.michael-bankwitz.com/wp-content/uploads/2019/02/CoA-Virtual-Agent-1-1024x582.png)